Refund Policy
Last Updated: June 1, 2026
Overview
This Return & Refund Policy outlines the terms and procedures for reporting damaged merchandise, defective products, or incorrect items received from HeroMeStyle.
We encourage all customers to review this policy carefully before placing an order.
1. Return Eligibility
All orders placed through HeroMeStyle are considered final purchases.
We do not accept standard returns, exchanges, or refunds based on buyer preference, incorrect selection, or change of mind.
However, assistance may be available if:
- The product arrives damaged during transit;
- The item contains a manufacturing defect; or
- An incorrect product was delivered.
Any approved solution will be provided according to the conditions described in this policy.
2. Reporting Damaged, Defective, or Incorrect Items
Customer satisfaction is important to us, and we strive to ensure every order arrives in good condition.
Inspection Upon Delivery
Customers should inspect all items immediately after receiving their package.
Any issue involving product damage, defects, or shipment errors must be reported within 7 days of the recorded delivery date.
Information Required for Review
To submit a claim, please contact:
Your request should include:
- Order Number (Example: HM-102938)
- Email address used for the purchase
- Description of the issue
- Clear photos or video evidence showing the damage, defect, or incorrect item received
Incomplete submissions may delay the review process.
Review Process
Each claim is evaluated individually by our customer support team.
If the claim is approved, we may provide one of the following remedies:
- Replacement product
- Partial refund
- Full refund
The final resolution will depend on the circumstances of the claim and the supporting evidence provided.
3. Refund Processing
When a refund request is approved, the funds will be credited back to the original payment method used for the transaction.
Please allow approximately 7–12 business days for the refund to appear on your statement.
Actual processing times may vary depending on your financial institution, credit card issuer, or payment provider.
4. Replacement Policy
HeroMeStyle does not provide traditional product exchanges.
Replacement items are only issued when a claim involving a damaged, defective, or incorrect product has been reviewed and approved under the terms of this policy.
5. Unauthorized Returns
Please do not return any merchandise without first contacting our support team and obtaining authorization.
Packages sent back without prior approval:
- Will not be eligible for refund consideration
- May be refused upon arrival or disposed of without notice
- Remain the responsibility of the sender
Customers must receive written authorization from HeroMeStyle before returning any item.
6. Contact Us
If you have questions regarding this policy or need to submit a claim, please contact our customer support team:
Email: support@heromestyle.com
For faster assistance, please include:
- Your Order Number (Example: HM-102938)
- The email address associated with your order
Our team will carefully review your request and work toward a fair and timely resolution.